Privacy Policy

Last Updated: December 7, 2025

Overview

PioneerMind SoulLoom ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

Personal Information

  • Account information (email, display name)
  • Profile data (bio, avatar, social links, timezone, preferences)
  • Gaming activity (favorites, play history, scheduled games)
  • Community data (guild posts, forum posts, comments)
  • Stream data (broadcasts, recordings, viewer metrics)

Automatically Collected Information

  • Usage data (pages visited, features used, time spent)
  • Device information (browser type, operating system)
  • Analytics data (aggregated usage patterns)

How We Use Your Information

  • To provide, operate, and maintain our services
  • To improve, personalize, and expand our platform
  • To communicate with you, including customer service and updates
  • To process your transactions and manage your account
  • To send you notifications about followed streamers and guild activities
  • To analyze usage and optimize user experience
  • To enforce our Terms of Service and protect against misuse

Your Data Rights

Under GDPR, CCPA, and other data protection laws, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate data via Settings
  • Right to Erasure: Request deletion of your data
  • Right to Data Portability: Export your data in JSON format
  • Right to Object: Opt-out of certain data processing
  • Right to Restrict Processing: Limit how we use your data

To exercise these rights, visit Settings → Data & Privacy or contact our support team.

Data Security

We implement industry-standard security measures including encryption, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to protect your personal information.

Third-Party Services & Content

We may use third-party services for analytics, authentication, and integrations:

  • Google Calendar (for event synchronization)
  • Base44 (hosting and backend infrastructure)
  • Third-party OAuth providers (for authentication)

These services have their own privacy policies governing their use of your information.

Game Content Sources

Game-related content displayed on our platform is used with permission from game project owners and properly credited to original sources. We respect intellectual property rights and maintain appropriate licensing agreements for all third-party game content.

Data Retention

We retain your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Contact our support team through the in-app messaging system or Settings page

Response time: Within 30 days as required by law